Frequently Asked Questions
We're here to answer all your questions pertaining to swimming and our schedules.
That's easy!
Parents choose us because we combine technical excellence with a heart-centered approach. With small class ratios and a safety-first curriculum, we ensure your child doesn't just learn to swim—they learn to thrive. We bridge the gap between water survival and competitive skill, building "water-safe" kids who carry their newfound confidence from the pool into the real world.
At The Swim Side, we welcome swimmers from age 3 onwards!
Our programs are designed for young beginners, teens, and adults looking to learn or refine their skills.
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Our kids classes are suitable for children from the age of 3 to 18.
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Our adult classes are suitable from the age of 18 and above.
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Great question! At The Swim Side, we pride ourselves on being one of the first in the market to care more about having a bigger impact than bigger class sizes. To ensure every student has the perfect environment to thrive, our sessions are structured as follows:
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Focused Duration: Every lesson is 45 minutes—the "sweet spot" for maintaining high engagement and physical stamina.
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Private: 1-to-1 or 1-2 pax for personalised pacing.
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Private & Public Groups: Capped at 6 students to guarantee every child receives the "eyes-on" attention they need to progress safely and effectively.
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Class schedules may change from time to time, so it is best to check in with your coach directly.
Connect with us over Whatsapp here or give us a call +65 9055 8066We'll be happy to help find you a slot that works!
Yes, we can reschedule, but it depends on the reason and timing! Here is how it works:
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If you are sick: Yes! Please just let the coach know at least 1 hour in advance and share a valid Medical Certificate (MC) in the group chat, and we will arrange a replacement session .
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If it's due to bad weather: Yes! If there is lightning or heavy rain, let the coach know at least 40 minutes before class starts. We will try our best to find a suitable replacement slot before the end of the following month .
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If you are in a 2-person class: If one student is absent, you can choose to reschedule the whole class so neither of you misses out. If you prefer not to reschedule, the class can proceed for the present student, but it will be charged as usual for both .
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For personal reasons/last minute: Unfortunately, we cannot offer rescheduling, time extensions, or pro-rated fees for personal absences or last-minute cancellations without an MC .
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Great you asked! At SwimSide, we believe in respecting the time and commitment of every family in the squad.
Our group classes are a collective effort. To be fair to the students who have cleared their schedules and are ready to dive in, we cannot cancel or pause a session just because one teammate can’t make it.
Here is how we keep things fair and flowing:
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Respecting the Group: Because the "show must go on" for the rest of the class, we do not offer replacements, pro-rates, or time extensions for personal absences. If the coach has arrived at the venue, the lesson is considered conducted for everyone.
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Navigating the Weather: If lightning or heavy rain interrupts the plan, please notify your coach at least 40 minutes prior.
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Plan A: We will try to arrange a suitable replacement class for the group before the end of the following month.
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Plan B: If a pool slot isn't available, we conduct a Theory or Dry Land session so the learning continues.
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Our Promise: In the rare event we (the coach) have to cancel due to unforeseen circumstances, we will absolutely make it right by arranging a replacement class or pro-rating the fee.
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Classes at Bishan Swimming Complex follow a fixed schedule and are not eligible for rescheduling.
However, students who are unable to attend may join a replacement class, subject to availability and prior arrangement with the coach.
Replacement classes are not guaranteed and will be offered on a first-come, first-served basis.
Travel light—we’ve got the rest covered.
At The Swim Side, we believe in a seamless, premium experience. We don’t just teach you to swim; we kit you out for success. Every student receives our exclusive SwimSide Kit to take the hassle out of packing.
The Swim Side Kit (On Us):
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The Look: A branded Swim Cap and our signature Cloak (a premium towel-poncho) to keep you warm, dry, and looking sharp.
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The Tools: Your own Kickboard and Backfloat for technical mastery.
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The Carrier: A breathable Mesh Bag to keep it all organized.
The Method Behind the Merch: Beyond the professional look, this is a critical safety protocol. The uniform allows our coaches to instantly identify SwimSide students in the water, ensuring our eyes are always on the right people.
So, what is on your packing list? Just your swimsuit, a pair of goggles, and a winning mindset. We handle the heavy lifting.
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